FAQ

You are not under any contractual obligation to continue to pay for services. You pay for each cleaning visit. If you’re happy with the service that’s been provided, then please rebook another visit.

Please go to our services page and click on the required service and it will give you an outline of what’s included.

We give our customers a choice for us to clean their home with their own household products or our Eco-friendly cleaning products. You will not be charged an extra fee if you wish for us to use these. Eco- friendly cleaning products are natural cleaning agents that are friendly to the environment and does not contain harsh chemicals.

Following your booking, you will receive a booking confirmation of your appointment, the name of the cleaner and an estimated arrival time. You will have a team of up to two cleaners for each cleaning appointment. This may vary depending on the size of your property. We will arrive at your home wearing protective clothing as well as a protective mask and gloves with all the cleaning supplies needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to familiarise ourselves with a new environment. Subsequent appointments will not take as long.

The best way to prepare for our cleaners is to spend a few minutes picking up a few things such as loose toys and clothes where necessary. This will enable the team to focus their effort and time to cleaning and not putting things away for example ‘a loaf of bread and milk left on the kitchen counter’.

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. We just ask you to adhere to the COVID-19 social distance guidance on our COVID19 update page.

If you need to rearrange an appointment, you will need to inform our bookings team no later than 2 working days prior to the scheduled appointment. We'll endeavour to move your visit to another, more convenient time or if you wish, cancel it all together. If you provide less than 2 working days for a cancellation you will be charged 50% of the service price.

No, if you have a regular cleaning appointment with us and it happens to fall on a Bank holiday, our team will contact you to reschedule.

We require payment in advance to guarantee your appointment and for us to enter a contract.We accept most major credit cards, debit card payments using our online payment service or our booking agent over the phone.