www.diamondwhitecleaners.co.uk Privacy Policy

Type of website

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Service enquiry and booking website for cleaning services.  This website may allow customers to enquire, request  a quote, book services and , where available, make payments online.
Last updated: May 2026
www.diamondwhitecleaners.co.uk (the "Site") is owned and operated by Diamond White Consultancy Ltd
T/A Diamond White Cleaners is the data controller or personal information collected through this website and can be contacted at:

enquiries@diamondwhitecleaners.co.uk
07399 804270
71-75 Shelton Street WC2H 9JQ

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Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Data Protection Law

​Diamond White Consultancy Ltd T/A Diamond White Cleaners handles personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations.

 

We collect and use personal information fairly, lawfully and transparently. We will only collect the personal information we need to respond to enquiries, provide quotes, arrange bookings, deliver our cleaning services, manage customer communication, keep business records and meet our legal obligations.

 

We have not appointed a Data Protection Officer because we are not required to do so under UK data protection law. However, if you have any questions about how we use your personal information, you can contact us using the contact details provided in this Privacy Policy.

 

Legal Basis for Processing Personal Information

We rely on different lawful bases depending on how we use your information. This may include:

 

Contract - where we need your information to provide a quote, arrange a booking or deliver cleaning services.

 

Legitimate interests - where we need to respond to enquiries, manage customer relationships, improve our services or protect our business.

 

Legal obligation - where we need to keep records for tax, accounting or legal purposes.

 

Consent - where we use optional cookies, marketing or other activities that require your consent.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Email address;
3. Phone number;
4. Address; and
5. Payment information, where online payments are available. 

This data may be collected using the following methods:
1. Completing a form.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect when the user performs certain functions may be used for the following purposes:

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1. We use your personal information to respond to enquiries, provide quotes, arrange bookings, deliver cleaning services, manage customer communication, process payments where applicable , keep business records, deal with complaints and meet our legal and accounting obligations.

Who We Share Personal Data With

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Employees, Staff and Cleaners

We may disclose user data to any member of our organisation, staff member, cleaner or contractor who reasonably needs access to the information to provide our services, manage bookings, communicate with customers or carry out the purposes set out in this Privacy Policy.

 

Service Providers and Subcontractors

We may share personal information with trusted service providers where necessary, such as website hosting providers, email providers, payment providers, accountants, booking tools, cleaners, subcontractors or staff who need the information to provide the service.

 

We only share the information needed for the relevant purpose.

 

Other Disclosures

We will not sell your personal information. We may only share your data with other third parties where:

 

1. The law requires it;

2. It is required for legal proceedings;

3. It is necessary to prove or protect our legal rights;

4. It is needed to deliver or manage the cleaning service you have requested; or

5. The business is sold or transferred in the future.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for
and have no control over their privacy policies and practices.

How Long We Store Personal Data
We will only keep your personal information for as long as necessary for a reason it was collected.  Enquiry information may be kept for a reasonable period so we can follow up with you.  Customer, booking, invoice and payment records may be kept for up to 6 years where required for accounting, tax or legal purposes.  if information is no longer needed, we will delete it securely. 

How We Protect Your Personal Data

We take reasonable steps to protect the personal information we collect and hold.  This may include using secure website technology, password-protected systems, restricted access to customer information , and secure storage of business records.

 

Personal information is only accessed by those who reasonably ned it to respond to enquiries, manage bookings, provide services , keep business records or meet obligations. 

 

While we take reasonable precautions to protect personal information, no website, email system or internet transmission can be guaranteed to be completely secure.

Your Data Protection Rights

​Under UK data protection law, you may have the following rights in relation to your personal information:

 

1. The right to be informed — the right to know how we collect and use your personal information.

2. The right of access — the right to request a copy of the personal information we hold about you.

3. The right to rectification — the right to ask us to correct inaccurate or incomplete information.

4. The right to erasure — the right to ask us to delete your personal information in certain circumstances.

5. The right to restrict processing — the right to ask us to limit how we use your personal information in certain circumstances.

6. The right to data portability — the right to request your personal information in a structured, commonly used format in certain circumstances.

7. The right to object — the right to object to us using your personal information in certain circumstances, including for direct marketing.

8. The right to withdraw consent — where we rely on consent, you can withdraw your consent at any time.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to exercise any of your data protection rights, or ask a question about how we use your  personal information, you can contact us at:

 

Diamond White consultancy Ltd T/A Diamond White Cleaners

Email: enquiries@diamondwhitecleaners.co.uk

Website: www.diamondwhitecleaners.co.uk

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

Cookie Policy

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Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to help the website work properly, improve your browsing experience, understand how visitors use our website, and support our marketing activities where applicable.

 

Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the website to function, while others are optional and will only be used where you have given your consent.

Types of cookies we may use:

 

Essential Cookies

These cookies are necessary for the website to work properly. They may support functions such as website security, page navigation, cookie preferences and basic website features. These cookies cannot usually be switched off.

 

Analytics cookies

These cookies help us understand how visitors use our website, such as which pages are visited, how long visitors stay on the site, and how they found us. This helps us improve our website and services.

 

Marketing and tracking cookies

Where used, these cookies may help us understand the effectiveness of our advertising or show relevant content on platforms such as Google, Facebook, Instagram or TikTok. These cookies will only be used where you have given consent.

 

Functional Cookie

These cookies may remember choices you make on the website, such as preferences or form information, to improve your experience.

 

Third-party cookies

Some cookies may be set by third-party services used on our website, such as our website provider, analytics providers, advertising platforms, booking tools, payment providers or social media platforms. These third parties may collect information about your use of our website in line with their own privacy and cookie policies.

 

Managing your cookie preferences

When you visit our website, you may be given the option to accept, reject or manage non-essential cookies through our cookie banner or settings tool. You can change your cookie preferences at any time where this option is available.

 

You can also manage or delete cookies through your browser settings. Please note that blocking some cookies may affect how the website works.

 

Consent

We will only use non-essential cookies, such as analytics or marketing cookies, where we have obtained your consent. Essential cookies may be used without consent because they are required for the website to operate.

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Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office in the UK.

Contact Information
If you have any questions,  about how we collect, use or store your personal information, or if you would like to exercise your data protection rights, you can contact us at: 

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Diamond White Consultancy Ltd T/A Diamond White Cleaners

Email: enquiries@diamondwhitecleaners.co.uk 

Website: www.diamondwhitecleaners.co.uk

 

You also have the right to raise a concern with the information Commissioner's. Office (ICO) if you are unhappy with how we handle your personal information.

 

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