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TERMS & CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.diamondwhitecleaners.co.uk (the "Site"). This Site is owned and operated by Sherelle White. This Site is an ecommerce website.


By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.


Intellectual Property
All content published and made available on our Site is the property of Sherelle White and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.


Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over
18 years old. We do not assume any legal responsibility for false statements about age.


Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:


- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site; or
- Act in any way that could be considered fraudulent.


If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.


Sale of Services
These Terms and Conditions govern the sale of services available on our Site. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:
- Commercial and Domestic Cleaning Services.


The services will be paid for in full when the service is ordered. Commercial clients will receive an invoice following a purchased service. Commercial clients will be billed at the beginning of each month.


These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.


We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription. To cancel your subscription, please follow these steps: Customers will need to provide 30 days notice to cancel a subscription to enquiries@diamondwhitecleaners.co.uk.


Payments
We accept the following payment methods on our Site:


- Credit Card;
- PayPal;
- Debit; and
- Bank account.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.


If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.


Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase services from us within 14 days without giving notice. The cancellation period:


- Will end 14 days from the date of purchase when you purchased a service.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at enquiries@diamondwhitecleaners.co.uk or by post at 71-75 Shelton court, Covent Garden, London WC2H 9JQ. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.


The right to cancel does not apply to:


- Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
- Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;
- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
- Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.


Effects of Cancellation
If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount youhave paid  above this proportionate payment.


We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.


This right to cancel and to reimbursement is not affected by any return or refund policy we may have.


Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.


Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.


Limitation of Liability
Sherelle White and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Sherelle White and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.


Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.

Additional Terms
- Cancellation Policy: If you need to reschedule or cancel your appointment, you will need to inform our bookings team no later than 2 working days prior to the scheduled appointment. We will endeavour to reschedule your appointment to a more convenient time. To change your appointment you will need to email enquiries@diamondwhitecleaners.oc.uk or text our bookings team. There can be only 1 rescheduled appointment per booking. If you provide less than 2 working days to cancel/reschedule your appointment, you will be charged 50% of the service price. If you cancel or request to reschedule on the day of the appointment, you will be charged 100% of the service price.


To cancel a monthly subscription you will need to give 30 days notice via email to enquiries@diamondwhitecleaners.co.uk. All other rescheduling Terms and conditions apply..


Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.


Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:


07399 804270


enquiries@diamondwhitecleaners.co.uk


71-75 Shelton Street Covent Garden WC2h 9JQ


You can also contact us through the feedback form available on our Site.


Effective Date: 1st day of July, 2024

Please click here to download a Cancellation form

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